Frequently Asked Questions
Below are answers to some of the questions we are regularly asked:
Can we have a .NHS.UK web site address ?
Yes, we register this with the NHS on your behalf as part of our service. If you already have a .nhs.uk address we can use that too.
Can we move an existing .co.uk, .org, .com etc website address to your service ?
Yes, we can make the necessary arrangement to transfer the existing address. We always ensure that the address remains registered to and owned by you.
Can we maintain the web site ourselves ?
Yes, you are more than welcome to maintain the site yourself, and we can provide training on how to do this. However, if you do not have time to make the updates, we also have a pay-as-you-go service which allows us to maintain the site on your behalf.
We already have a site, but we like your Repeat Prescriptions Ordering & Medical Records Update applications - Can we use them on our site ?
Yes you can. If you would like to use our applications such as Repeats Ordering, Appointment Cancellations, Your-Health, Medical Records Update, and so on, with your existing web site, this is not a problem. Contact us with your requirements and we will give you the costs etc.
Do you Host/Support the web site on our behalf ?
Yes, we provide a comprehensive hosting and a support service for your web site.
How much does your service cost ?
Please take a look at our price list.
Can I have a Practice Intranet ?
Yes, please take a look at our intranets page, prices can be found on our price list.
Can you upgrade an existing practice web site ?
Yes, we are more than happy to do this, and can provide information on the costs involved based on your existing site.
Do your Applications (Repeat Prescriptions Orders etc) use Email ?
No, you are not restricted to an email based solution. We utilise a web based reporting system which has proved to be reliable and very easy to use.
How do we view Repeat Orders, Appt Cancellations etc ?
Each practice has its own 'Control Panel'. This is an area of the web site, not available to the public, that is used to access all application reports, e.g Repeat Prescription Orders.
How do you ensure your applications are secure ?
We use a number of methods to help make our applications secure. For example, information is always submitted to the site using SSL security - This is the same encryption used by shopping sites to send credit card and other details securely.
We already have a site, could you maintain it for us ?
Yes, we can maintain an existing site that has not developed by ourselves. Please contact us with details of your web site, and we can provide you with the costs etc that would be involved.
Can we add Sites to the 'Your Health' Database ?
Yes, you simply submit the site to us, we check it for you, then add it to a suitable category in the database. If it is a global link, i.e not practice area specific, we make it automatically available to all practices.
Can you develop additional applications ?
Yes, we can develop additional applications for you. For example, if you have an idea for an application that would further enhance your web site for your patients, we are happy to build this for you. Please call to discuss your requirements.
Do we own the Web Site Design/Content ?
You do own the design for our fully bespoke websites. For our standard sites, you do not own the design. The content (ie information, excluding applications) are owned by the practice.
Do you use a template, so other Practices will look like us ?
Bespoke Sites - No, Standard Site - Yes.
